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Wednesday, 20 February 2008 |
HM Supplies Ltd terms and conditions;
The terms and conditions laid out here are in connection with the use of this website and the sale of products or goods. The terms "We" "Our" or "Us" refers to "HM Supplies Ltd" and "hmsupplies.com" and "You" or "Your" refers to the person accessing our site or ordering goods from our website over the internet. Further details of our terms are listed below, our terms and conditions are in relation to UK law.
Products, their prices, descriptions and availability;
ALL prices are shown in GBP, Pounds Sterling only and all goods are subject to availability, information or details of which can change at any time hence we are unable to guarantee a same price policy for any subsequent products. Should any of our products not be in stock at the time of order we will contact you to offer an alternative product or arrange for shipping at a later date. We shall endeavour to update prices, descriptions, pictures and all information regarding the items sold on our site but do not take responsibility for inacuracies which may sometimes occur. Colours, and details may vary from those advertised on our website.
Country of origin is UK, most orders will be shipped from our head office Camberley.
Sales tax;
VAT is included in the price of all of our products so there wont be added tax to your order at the checkout.
HM Supplies Ltd reserve the right to refuse any order or cancel a transaction at any time - entering a transaction with us means that you automatically agree with our terms.
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Last Updated ( Monday, 25 February 2008 )
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Wednesday, 20 February 2008 |
Privacy and security.
HM Supplies Ltd are 100% committed to you the customer, we aim to provide a service that will delight you.
Here are some of the things you should expect from us;
Security
HM Supplies Ltd take security very seriously and have taken various steps over and above the norm to protect your data and data transfer. We only store the necessary information needed to identify customers such as Name, address, delivery details plus the last four numbers of a credit card - purely for linking customers to orders, we do not store credit card details. The credit card details you enter during a transaction are encrypted (for further details see the Protx section below) using SSL High grade encryption provided by Securetrust CA - details of which can be found by clicking on the lock in either your browsers address window or a lock appears on the status bar. We are using a 256bit encryption security system which at present is the highest security available for online payment data protection.
The following is the Protx security statement - we entrust Protx to take secure payments from our site;
As a Payment Service Provider, thousands of businesses outsource their transaction security to Protx. It is their top priority to ensure that transaction data is kept secure at all times.
Transaction security All transaction information passed between our site and the Protx VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Encryption and Data Storage
Once on the Protx systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data held by Protx is extremely secure and Protx are regularly audited by the banks and banking authorities to ensure it remains so.
The only details we keep securely are your registration details entered when you sign up plus all the information pertaining to your order/s from us. This information is stored to enable the ordering process and is kept confidential between the customer and HM Supplies Ltd.
Your security is our priority so we have gone to great lengths to protect you to ensure your shopping experience with us is absolutely safe. Your details can only be accessed by logging in (or via customer support at our head office). Our login procedures minimise the risk of someone else being able to do this, you are responsible for keeping your login details safe and of course contact us if ever you loose this information.
Anti Fraud checking;
Our online shop utilises new anti fraud techniques that identify the most common types of fraudulent use of credit card details and will automatically prevent some orders from being made. This is to help protect both HM Supplies and credit card holders from misuse of their funds before the details of the transaction even get as far as Protx, who of course have their own set of anti fraud checks in place. With that said it is possible that some legitimate orders are rejected as a result, if that happens to you and you feel it was in error please contact us or telephone on 01276 61550 or 20550 stating the exact problem you are experiencing, we can accept most payments by telephone.
Logging, cookies and log files.
Like most websites we
collect user data such as ip addresses to identify web surfing trends and to
track demographic and site location. This information is used purely for
statistics and the administration of our website and is not linked to any
individual personal information.
A cookie is a piece of
information contained on a person's computer containing site user information
on their hard drive. We use persistent cookies so that your computer can
remember shopping basket contents to store site information that can be used in
future visits and temporary cookies for per session visits to our site - if you
have difficulties adding items to your shopping basket or are unable to
purchase its possible that your browser security settings are too high or you
have per session cookies turned off.
For help with cookies and browser settings click here (cookies setting help)
Our online Privacy and security statement are for our website only.
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Last Updated ( Monday, 25 February 2008 )
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Wednesday, 20 February 2008 |
Payment methods accepted by HM Supplies Ltd;
Payments must be made by one of our chosen preffered methods of payment, we accept Mastercard, Visa, Solo, UK Maestro, Visa debit, Visa Delta and Visa Electron, please refer to your card issuer for further details. We also take payments from Paypal accounts but from verified accounts only!
https://www.paypal.com/us/cgi-bin/webscr?cmd=p/gen/verification-faq-outside
 Cards accepted by HM Supplies Ltd
If you wish to pay by cheque or any other method not listed on our site contact our telephone hotline 01276 61550 / 20550 for further details.
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Last Updated ( Sunday, 24 February 2008 )
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Thursday, 14 February 2008 |
Delivery and shipping terms;
At present hmsupplies.com are sending ordered items to UK addresses ONLY, any orders required outside of the UK please telephone our head office 01276 61550 / 20550, the head office should also be contacted for all B.F.P.O orders outside of the UK.
The shopping basket contains the products that you are going to purchase, upon successful payment transaction HM Supplies Ltd will dispatch your items to the credit card holders address (or verified Paypal account address). *In most cases Parcel Force will be used as our primary couriers, orders received before 3pm are usually shipped on the day the order is received (orders received after 3pm Friday will be dispatched on the following Monday).
We only have one online method of delivery and that is through Parcel Force which will require someone to sign for and collect at the credit card holders address. All first time orders will be shipped to the credit card holders address only, future orders can be shipped to a different address but only if the first initial order to the card holders address was successful - this is an anti fraud security process to protect both supplier and customer.
Export and deliveries outside UK
At present this website is only setup for deliveries within the U.K and British Isles. We can ship to virtually any country (especially for B.F.PO orders) and will consider each order based on factors set out by our anti fraud scoring system. If you require an order shipped to countries outside of the UK the order will need to be placed through our head office, you can enquire at enquiries @ hmsupplies.com (without the spaces) or telephone our order hotline 01276 682904
As with all our transactions the overseas orders are subject to strict anti fraud testing.
Delivery arrangements
Please see above for delivery details but arrangements need to be made for someone to collect the goods at the given address (in most cases the card holders address). When an order is completed successfully and the transaction has been processed our dispatch department will send you an email verifying that the order is being shipped within 3-5 working days, normally next day *. Parcel Force will require a signature from you to accept receipt of the items so ensure someone is there to collect the parcel on the day of delivery.
All dispatched items are subject to our antifraud tests and the first order will always be dispatched to the Credit Card account holder's address.
For B.F.P.O orders outside of the UK please contact our head office or e-mail info @ hmsupplies.com (without the spaces) for further information.
All orders will require a signature from Parcel force on the day of delivery.
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Last Updated ( Monday, 25 February 2008 )
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Wednesday, 20 February 2008 |
Faulty or defective items;
If you have received a faulty or broken item please return it within 7 days from the time of purchase to;
HM Supplies Ltd returns, 157/159 London Road, Camberley, Surrey GU15 3JS, please include a written note of what the reason is for returning the goods and the purchase order number found on the top of your e-mail confirmation. It is recommended that you send your parcel back to us using Royal Mails parcel service.
Upon delivery of the parcel, and after reviewing the condition of the product, we will refund your card for the goods plus delivery, you must include a proof of purchase receipt for the return postage (up to the value of £6.95), refunds can only be made if proof is included. As an alternative you can choose to have a replacement or choose a new item to the value of the original receipt. We will contact you should there be any doubt of your claim, details of customer support can be found on our contact pages.
Refunds;
We offer a 7 no questions asked refund policy guarantee which means if you are not 100% happy with your purchase you can cancel your order within the UK national cooling off period of 7 days and expect a full refund within 30 days of cancellation. It is your responsibility to ensure the item/s are returned to us in a state good enough for us to return. Send the item/s to;
HM Supplies Ltd refund, 157/159 London Road, Camberley, Surrey GU15 3JS
It is advised to send the items through recorded post as proof of shipping along with a receipt of return cost up to the value of £6.95.
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Last Updated ( Monday, 25 February 2008 )
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Terms
