Faulty or defective items;

If you have received a faulty or broken item please return it within 7 days from the time of purchase to;
HM Supplies Ltd returns, 157/159 London Road, Camberley, Surrey GU15 3JS, please include a written note of what the reason is for returning the goods and the purchase order number found on the top of your e-mail confirmation. It is recommended that you send your parcel back to us using Royal Mails parcel service.

Upon delivery of the parcel, and after reviewing the condition of the product, we will refund your card for the goods plus delivery, you must include a proof of purchase receipt for the return postage (up to the value of £6.95), refunds can only be made if proof is included. As an alternative you can choose to have a replacement or choose a new item to the value of the original receipt.  We will contact you should there be any doubt of your claim, details of customer support can be found on our contact pages. 

Refunds;

We offer a 7 no questions asked refund policy guarantee which means if you are not 100% happy with your purchase you can cancel your order within the UK national cooling off period of 7 days and expect a full refund within 30 days of cancellation. It is your responsibility to ensure the item/s are returned to us in a state good enough for us to return. Send the item/s to;
HM Supplies Ltd refund, 157/159 London Road, Camberley, Surrey GU15 3JS
It is advised to send the items through recorded post as proof of shipping  along with a receipt of return cost up to the value of £6.95.