Privacy Policy

HM Supplies Ltd are 100% committed to you the customer, we aim to provide a service that will delight you.
Here are some of the things you should expect from us;

Security

HM Supplies Ltd  take security very seriously and have taken various steps over and above the norm to protect your data and data transfer. We only store the necessary information needed to identify customers such as Name, address, delivery details plus the last four numbers of a credit card - purely for linking customers to orders, we do not store credit card details. The credit card details you enter during a transaction are encrypted (for further details see the SagePay section below) using SSL High grade encryption provided by Securetrust CA - details of which can be found by clicking on the lock in either your browsers address window or  a lock appears on the status bar. We are using a 256bit encryption security system which at present is the highest security available for online payment data protection.
The following is the SagePay security statement - we entrust Sagepay to take secure payments from our site;
As a Payment Service Provider, thousands of businesses outsource their transaction security to Protx. It is their top priority to ensure that transaction data is kept secure at all times.

Transaction security

All transaction information passed between our site and the SagePay System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to the SagePay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage

Once on the Protx systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data held by Protx is extremely secure and Protx are regularly audited by the banks and banking authorities to ensure it remains so.

The only details we keep securely are your registration details entered when you sign up plus all the information pertaining to your order/s from us. This information is stored to enable the ordering process and is kept confidential between the customer and HM Supplies Ltd.
Your security is our priority so we have gone to great lengths to protect you to ensure your shopping experience with us is absolutely safe. Your details can only be accessed by logging in (or via customer support at our head office). Our login procedures minimise the risk of someone else being able to do this, you are responsible for keeping your login details safe and of course contact us if ever you loose this information.

Anti Fraud checking;

Our online shop utilises new anti fraud techniques that identify the most common types of fraudulent use of credit card details and will automatically prevent some orders from being made. This is to help protect both HM Supplies and credit card holders from misuse of their funds before the details of the transaction even get as far as Protx, who of course have their own set of anti fraud checks in place. With that said it is possible that some legitimate orders are rejected as a result, if that happens to you and you feel it was in error please contact us or telephone on 01276 61550 or 20550 stating the exact problem you are experiencing, we can accept most payments by telephone.

Logging, cookies and log files.

Like most websites we collect user data such as ip addresses to identify web surfing trends and to track demographic and site location. This information is used purely for statistics and the administration of our website and is not linked to any individual personal information.

A cookie is a piece of information contained on a person's computer containing site user information on their hard drive. We use persistent cookies so that your computer can remember shopping basket contents to store site information that can be used in future visits and temporary cookies for per session visits to our site - if you have difficulties adding items to your shopping basket or are unable to purchase its possible that your browser security settings are too high or you have per session cookies turned off.

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